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Staples | Your One-Stop Source for Business Services & Information

Your One–Stop Source for Business Services & Information

Why buy your business services from Staples? To manage your business, you need dependable services for everything from customized printing to payroll. Searching for these services takes time and diverts your energy from more important work. Such as building your business.

Staples can help. In 1986, we revolutionized the office–supply industry by bringing a comprehensive selection of products under one roof. We did the research, found an excellent line of products, and then negotiated on your behalf. With our buying power and ability to aggregate products, a case of copy paper that cost $75 ended up costing $23.

We get you great deals.

Now Staples is doing the same with business services. We've brought a wide range of key business services to one location. With millions of savvy customers behind us, we've used our negotiating power to get good deals and special offers. What's more, we work to provide an optimal customer experience, which we back up with our Stand–Behind Policy.

We do the homework.

First, our team of business experts identifies important, everyday services used by small businesses. Second, our business experts perform extensive due diligence on potential providers, from a thorough evaluation of their services to an assessment of their financial backing and management team. The result is that each service provider has:

  • Outstanding services
  • Competitive pricing and offers
  • Excellent customer service

We keep you informed.

On top of it all, Staples provides free articles and information, as well as a panel of experts and consultants who are ready to answer your questions and help you make informed decisions.

We stand behind you.

To maximize customer satisfaction, we ensure that our service providers place as high a value on customer service as we do. For this reason, we've created the Staples.com Stand–Behind Policy, which provides customer assurance and protection:

  1. Screening: Our customer service experts screen potential service providers to determine if they have responsive customer service. Our experts verify this by conducting "mystery shopping" — by anonymously buying services or products, emailing and calling as a customer and, finally, gauging the timeliness and quality of each service provider's response. Our experts also check to see that the Web sites of potential providers are user–friendly, that they offer a clear way to reach customer support, and that they employ fair and friendly policies to resolve customer service issues.
  2. Advocacy: The stand–behind policy provides a unique benefit to our customers. If you are dissatisfied with a given provider's response to a situation or problem, we will step in and represent your concerns and attempt to resolve the issue. In the end, we want to keep you, the customer, satisfied.

TO SEE IMPORTANT LEGAL LIMITATIONS ON THIS POLICY, PLEASE CLICK HERE.

We get you great deals. We do the homework. We stand behind you. When you choose a service at Staples.com, you don't have to go it alone.