Customer Reviews for ASUS Vivobook X1404 14" Laptop, Intel Core i5-1334U, 12GB RAM, 256GB SSD, Windows 11 Home (X1404VA-I512256)

Hi Jethniel, thanks for replying to our product review request. We appreciate you taking to time to let us know about your experience.

Dear Valued Customer, Thank you for sharing your experience with the ASUS X1404VA laptop. We sincerely apologize that the product did not meet your expectations. We fully recognize how important it is for a device to deliver the performance and functionality you anticipate, and we regret any disappointment this may have caused. To ensure the concerns you are experiencing are properly addressed, we kindly recommend contacting our ASUS Support team directly at https://www.asus.com/us/support/callus/. Our specialists will conduct a detailed review of the matter and provide guidance on the most appropriate resolution. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at [email protected] and include the case number "N2508011209-0007" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Raymi, Thank you for sharing your experience with the ASUS X1404VA laptop. We sincerely apologize for the inconvenience you’ve encountered with accessing your school account, and we regret the inconvenience this has caused. To further investigate this issue, we kindly advise you to contact our ASUS Customer Support team at https://www.asus.com/us/support/CallUs. Our team will be able to assist you directly and provide the necessary guidance to resolve the problem. We stand behind our product and we continuously strive to improve our products and processes in order to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2510006236-0004" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support

Dear Doug/Kat, Thank you for sharing your experience with the ASUS X1404VA Laptop. We sincerely apologize for any disappointment regarding the absence of features such as a fingerprint sensor, backlit keyboard, and facial recognition, as well as the difference between the Office description on the box and what is installed on the computer. Your feedback is very important to us, and we will ensure it is passed along to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at [email protected] and include the case number "N2508011209-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS. Best Regards, Chantae ASUS Customer Loyalty US Support