Customer Reviews for The Shark Rotator Pet Upright Vacuum, Bagless, Charcoal (ZU102)

Hi Stephanie, Thank you for taking the time to share your experience with the Rotator Pet Upright Vacuum. We’re glad to hear you’re enjoying the built in hose, though we’re sorry the overall pick up performance and cord length have not met your expectations. You should be getting strong hair pickup from this model. We’d love to help take a closer look at what’s going on and see if there’s anything we can troubleshoot to improve your results. When you get a moment, please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for leaving a review on the Rotator. We are very sorry for the discomfort you experienced from the scent. That is certainly not the kind of experience we want for any of our customers. Your feedback is truly appreciated, as it helps us better understand how our products are working for you and how we can continue improving our designs. While the odor dial does need to remain installed for the vacuum to function, the odor cartridge inside can be removed if the scent is not to your liking. If you need any help with this, feel free to reference the owner's guide below. Owner's Guide: https://sharkninja.my.salesforce.com/sfc/p/#Hs000008nIdi/a/Hs000001Zi9X/ZlAPN8ATH_aKyRaUEeyDgYdGpBew04DCaG.GRLRHEu0 Kind regards, Shark Home

Hi there, Thank you for sharing your thoughts with us. Noticing less suction compared to your previous model can be disappointing, and it means a lot that you still enjoy the Shark brand despite that experience. Your feedback is truly appreciated and helps highlight where performance expectations may differ from unit to unit. If you feel the vacuum isn’t performing the way it should, please reach out to us at https://support.sharkninja.com/contact-us , so our team can review the unit in more detail. Kind Regards, Shark Clean.

Hello, Thank you for taking the time to leave a review. We're disappointed to hear that the Shark Rotator hasn’t lived up to the experience you had with your previous Rotator Professional. We understand how important convenience and ease of use are, and it is clear that the features on your older model made cleaning much more efficient for you. We strive to learn from our customers to create products that cater to your preferences. We’ll definitely share this with our product development team for review. Kind Regards, Shark Clean

Hi there, Thank you for taking the time to let us know of your experience. This isn’t our usual standard and we acknowledge how frustrating this must be. We sincerely apologize for the lack of suction in your vacuum. Something doesn't sound quite right and we would like to look into this with you. To resolve this promptly, we recommend reaching out to our team through our support page here: https://support.sharkninja.com/contact-us. Alternatively, you can refer to our self help guide here for assistance with the suction in your Rotator: https://support.sharkninja.com/article/ZU100-Series-Shark-Rotator-Pet-Upright-Vacuum-Troubleshooting-Guide. We’re committed to improving your experience. Thank you for giving us the opportunity to make things right. Sincerely, Shark Clean US

Hi Justines, Thank you for taking the time to share your feedback. We’re sorry to hear about the issue you’ve experienced with your Rotator vacuum, especially that it isn’t picking up debris as expected. We recommend trying our troubleshooting guide here: https://support.sharkninja.com/article/ZU100-Series-Shark-Rotator-Pet-Upright-Vacuum-Troubleshooting-Guide. If the steps don’t resolve the problem, the guide will direct you to our Customer Service team for further assistance. Kind regards, Shark Home US

Hi there, Thank you for sharing your experience. We’re so sorry to hear about the repeated roller issues. We understand how frustrating this must be, especially since you’ve had great experiences with Shark products in the past. This is not the level of durability we aim to deliver, and we truly appreciate you sharing these details with us. Please contact our team at https://support.sharkninja.com/contact-us so we can review your case and explore options to assist you further. Kind Regards, Shark Clean US.

Hi NSAF, Thank you for taking the time to leave a review. We’re sorry to hear that your unit hasn’t been working as it should. Please give us a call at 1-855-427-5127 so we can assist you further. Hours of Operation: Monday–Friday: 9 AM – 9 PM EST Saturday: 9 AM – 6 PM EST Kind regards, Shark Home US

Hello there, Thank you for taking the time to leave a review. We're truly sorry to hear that your new Shark vacuum hasn’t met your expectations. We completely understand how frustrating it can be when a product doesn’t perform as well as a previous model. Your feedback is important to us, and we’d love the opportunity to learn more about what’s happening and see how we can help. If you're open to it, please reach out to our Customer Service team at 1-855-427-5127. Our hours of operation: Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday, from 9:00 a.m. to 6:00 p.m. ET. Kind Regards, Shark Clean

Hi Ralph, Thank you for sharing your experience with the Rotator Pet Upright Vacuum. Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product. Thank you again for being a Shark customer and for your honest review. Warm regards, Shark Clean US