Customer Reviews for Shark PowerDetect Clean & Empty Cordless Stick Vacuum, Bagless, Grey (IP3251)

Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear how disappointing your experience was, especially when you were excited about the concept but found the unit difficult to use on carpeting. Your feedback is important to us and helps highlight real‑world use cases like carpeted surfaces, which we continue to take into consideration when designing and improving our products. Our support team would be happy to review your experience further and see if there are any alternative options that may better suit your needs. Please feel free to contact us using the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re very sorry to hear about the issues you’ve been experiencing, particularly with performance on hardwood floors and hair becoming tangled in the wheels. We understand how frustrating this can be, especially when it’s been ongoing. We’d recommend trying our troubleshooting guide, which covers these types of concerns and may help resolve the issue: https://support.sharkninja.com/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the problem continues after following the guide, it will direct you to our Customer Service team, who will be happy to help further. Kind regards, Shark Home

Hi John, Thank you for taking the time to leave a review on the PowerDetect. We’re truly sorry to hear about the charging issue you’re experiencing, especially so soon after your purchase. We understand how disappointing this can be, and we’d love to help get your vacuum running the way it should. We recommend reviewing the troubleshooting steps in the link below to help resolve charging and indicator‑light concerns. You can also reach out to our support team using the support link provided, where our agents can offer one‑to‑one assistance and look into this further for you. All relevant links have been included below, and we hope to hear from you soon. Self-Help Guide: https://support.sharkninja.ca/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Contact page: https://support.sharkninja.ca/en-CA/contact-us Kind regards, Shark Home

Hi Pearl, Thank you for taking the time to share your detailed feedback on the PowerDetect Cordless. We’re sorry to hear that your experience did not meet expectations, especially after giving the product a fair try. We appreciate you highlighting the features you liked, such as the charging station and self‑cleaning function. At the same time, we understand your frustration with the boost power behavior and pickup performance on hardwood floors, as well as the disappointment of feeling you missed the return window. That’s certainly not the value or experience we want for our customers. We’d like the opportunity to troubleshoot this with you and review whether there may be settings, usage tips, or support options that could help improve performance. Your feedback is important and helps guide future improvements. Please reach out to our support team here so we can assist you further: https://support.sharkninja.com/contact-us Thank you again for sharing your honest experience. Sincerely, Shark Home

Hi there, Thanks for letting us know what happened. We’re really sorry to hear that your brand new Cordless PowerDetect isn’t working right out of the box. That’s not the experience we want for you, and we’d like to help get this resolved as quickly as possible. When you have a moment, please reach out to us here so our team can take a closer look and assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi Katie, Thanks for taking the time to share your experience with us. We’re really sorry to hear that your Cordless PowerDetect hasn’t lived up to your expectations, especially since you’ve enjoyed your BU3521 so much. Turning the vacuum on should feel easy, floor detection should be consistent, and the vacuum should pick up effectively in both directions. We understand how frustrating it is when these features don’t work the way they should. We also know how disappointing it feels when the runtime drops too quickly while using power boost. Even without the original box, we’d be happy to take a closer look at your unit and explore options to make this right for you. When you have a moment, please reach out to us here so our team can assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re really sorry to hear how frustrating this experience has been, especially in a home with multiple pets. We completely understand how disappointing it can be to constantly stop to remove hair from the roller brush, rely on Turbo mode for effective pickup, and then have the battery run out before you’re able to finish cleaning your home. That’s certainly not the convenience you were hoping for. Your feedback about pet hair buildup, suction needs, and battery life is important to us and will be shared with our product team. We recommend reviewing the troubleshooting guide for your Shark POWERDETECT Cordless Vacuum, which includes steps that may help improve brushroll performance and efficiency when cleaning pet hair: https://support.sharkninja.com/article/IP3225-Series-Shark-POWERDETECT-Cordless-Vacuum---Troubleshooting-Guide If those steps don’t resolve the issue, the guide will direct you to our Customer Support team so they can assist further and review available options with you. Kind regards, Shark Home

Hi there, Thank you for taking the time to leave a review. We’re really sad to hear that your vacuum isn’t picking up dirt the way it should, especially after only a few months of use. This is definitely not the performance you should expect from a Shark product. We appreciate you sharing this with us, and we’d really like to help get to the bottom of what’s going on with your unit. Please visit our support page via the link below, where you’ll find step-by-step guidance to troubleshoot and resolve the problem. Our team is here to support you every step of the way. https://support.sharkninja.ca/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for sharing your experience with us. Dealing with repeated overheating after only a few months of use can be incredibly discouraging, and we understand how much that gets in the way of keeping up with your cleaning routine. We appreciate you taking the time to let us know what’s been happening, and your feedback is important to us. To help troubleshoot the issue you’re experiencing, we recommend referring to our self‑help guide here: https://support.sharkninja.com/en-CA/article/IP3000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca If the steps in the guide don’t resolve the problem, please follow the directions provided at the end of the guide so our team can continue assisting you directly. Kind Regards, Shark Home.