Customer Reviews for Cuisinart CPK-17P1-PerfecTemp Cordless Electric Kettle, 7-Cups, Silver

We’re sorry to hear this kettle didn’t align with your expectations, especially regarding the design and materials. Many of our models are designed with safety features like auto shutoff and boil-dry protection, but we understand preferences may vary when it comes to simplicity, controls, and interior components. Your feedback about the spout material and usability is appreciated and will be shared with our team as we continue to refine our designs.

We’re sorry to hear your new Cuisinart CPK-17 tea kettle has not met the expectations set by your previous unit. For best performance, please ensure the kettle is placed securely on the base with proper contact and that the lid is fully closed, as this can affect heating accuracy and noise levels. If the issue continues, our team would like to assist with additional troubleshooting or available options. Please contact our Consumer Assistance Center at 1-800-726-0190 Ticket #8900564599 so we can help make this right.

We’re very sorry to hear your CPK-17 Tea Kettle leaked right out of the box—this is not the experience we want for our customers. We recommend discontinuing use. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #8900565361 so we can assist with a replacement or solution. We appreciate you bringing this to our attention.

We’re very sorry to hear your kettle stopped heating and understand how frustrating this must be, especially with frequent use. Our team would like to help troubleshoot or provide an alternative solution. Please contact our Consumer Assistance Center as soon as possible at 1-800-726-0190 so we can assist you directly. Ticket #8900556752

We’re sorry to hear about your experience with your PerfecTemp® Cordless Electric Kettle, especially after previously enjoying its features and temperature control options. Water collecting on the base can sometimes occur if condensation forms or if the kettle is overfilled past the maximum line, so we recommend ensuring the lid is fully closed and avoiding filling beyond the indicated level. That said, leaking is not the experience we want for our customers, and we’d like to further review this with you. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket # 8900551156 so we can assist with next steps.