Customer Reviews for Asus ROG Cetra Wireless Active Noise Canceling Earbuds, Bluetooth, Black (90YH03G1-B5UA00)

Dear Damian K, Thank you for your comment. We do understand your disappointment with the product and the inconvenience this may have caused if you are experiencing connection problem. To resolve this, ensure your Bluetooth controller is working properly and the most current driver was installed. Additionally, ensure your unit has the most current OS update. Furthermore, the earbuds are configured correctly inside the Armoury Crate utility software. This can be downloaded at: https://rog.asus.com/us/headsets-audio/earbuds/rog-cetra-true-wireless-model/helpdesk_download/ . Should you need further assistance with the product, please email me at [email protected] and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty

Hi snake.whisperer, It is really unfortunate to hear about the poor experience you are having with your ASUS wireless earbuds. We would love to hear from you regarding what you think would make this a 5-star product, and we will forward your feedback to our product team for review. We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at [email protected] and provide the case number "N2409029674-0005" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS. Best Regards, Leonardo ASUS Customer Loyalty US Support