Customer Reviews for Shark Matrix Cordless Self Emptying Robot Vacuum, Bagless, Black (RV2310AE)

Hi there, Thank you for taking the time to share this feedback with us. We apologize for the confusion around the warranty and how disappointing this experience has been, especially with the unit stopping after less than a year. We understand how unacceptable that feels. We can see that you recently reached out to our team and are currently receiving assistance. If you need any updates or have further questions, please feel free to contact us through the link below so we can continue supporting you. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We sincerely apologize for how frustrating your experience has been with your Shark Matrix, especially with the repeated app alerts, false jam notifications, dust bin emptying errors, and having to constantly track the robot down. We understand how exhausting and disappointing this has been, particularly when the unit isn’t actually jammed or full. We appreciate you letting us know about this, and we’d like to look into these issues further for you. Please reach out to us through the link below so we can review this with you and see how we can help. https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Suzanne, Thanks for taking the time to share your experience with us. We’re sorry to hear your Matrix Self-Empty Robot has been giving frequent error messages and is now asking for service, especially since you’ve only had the unit since 2024. The LiDAR should not require constant cleaning, and you should not be dealing with repeated interruptions when trying to run daily cleaning sessions. We understand how frustrating this has been, especially with no service centers near you. We’d like to take a closer look at what’s happening and explore the best solution so you can get back to consistent performance. Please reach out to us here so our team can assist you: https://support.sharkninja.com/contact-us Sincerely, Shark Home

Hi Jeff, Thank you for taking the time to share your experience with us. Going through multiple vacuums and having each one fail within a year, on top of dealing with warranty limitations is incredibly frustrating, and we appreciate you explaining what you’ve been through. Your feedback truly matters, and we want to help you get this resolved. Even if your unit is outside the warranty window, we still offer additional options that may help. To start, we’d recommend referring to our self‑help guide here to troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the steps do not resolve the problem, please follow the directions provided at the end of the guide, which will walk you through how to receive further assistance from our team. Kind Regards, Shark Home.

Hi there, Thank you for taking the time to leave a review. We’re truly sorry to hear that your Matrix has started losing suction after years of working well. We understand how frustrating it is when your robot no longer picks up dust and debris the way it used to, especially after you’ve already taken the time to clean everything you can. We’d really like to help troubleshoot this further and see what we can do to get your unit performing properly again. When you have a moment, please visit our support page via the link below and follow to steps outlined. https://support.sharkninja.com/article/RV2300-Series-Shark-Matrix-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear your Shark Matrix Robot isn’t performing as efficiently as your previous Shark robot. We understand how frustrating it is when it gets caught on rugs, edges, or around appliances like the refrigerator, especially when you’ve had a better experience with older models. We know how disappointing it feels when an upgraded model doesn’t meet expectations. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be guided to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for leaving a review on the Shark Matrix. We truly appreciate you taking the time to share your experience in comparison to your previous model. Your feedback is valuable, and we'll be forwarding it to our team for review so we can continue improving our products. Kind regards, Shark Home

Hello Richard, Thank you for taking the time to leave a review. We're truly sorry to hear about the difficulties you've had with your robot, especially with it not cleaning thoroughly, the brush wearing down, leaving black scuffs on baseboards, and getting stuck. We understand how frustrating this has been and how much it has impacted your experience, and it’s certainly not the level of performance we aim to provide. We recommend referring to our self help guide, which provide detailed troubleshooting steps. If the issue isn't resolved, you'll be guided to or customer service team, where we can take a closer look and assist you further. Self-Help Guide: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Home

Hi there, Thank you for taking the time to share this feedback with us. We’re really sorry to hear you’ve been experiencing so many issues with your Shark Matrix, from the error notifications to the navigation problems and noise. We understand how frustrating and disappointing this must be, especially after your previous robot lasted so long. Please click the link below to try our self‑troubleshooting steps. If the issue isn’t resolved, you’ll be directed to our customer service team, where we can take a closer look and assist you further. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Clean

Hi Tom, Thanks for taking the time to share your feedback. We’re disappointed to hear that your Shark Matrix isn’t completing its full cleaning cycle. We understand how frustrating it must be to come home after a long day only to find the vacuum didn’t finish its task. Issues like the brushroll getting stuck or the robot shutting off unexpectedly are not normal, and we’d love to help get this resolved. Please use the link below to visit our self-help guide to troubleshoot your unit. If the steps are unsuccessful, please follow the directions provided at the end of the guide. https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca Kind regards, Shark Clean

Hi Nixan, Thank you for taking the time to leave a review. We’re really sorry to hear about your experience, and we completely understand how frustrating it is when the mopping pad won’t stay attached. This is definitely not the experience we want for you. We’d like to help troubleshoot the issue and see what might be causing the pad to come off. Please visit our support page via the link below for step-by-step guidance to troubleshoot and resolve the problem. https://support.sharkninja.com/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide?redirect=false Kind regards, Shark Clean

Hello there, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the frustration you’ve encountered with your Shark Matrix. A product designed to make life easier should never cause this level of inconvenience. You shouldn’t have to remap your home repeatedly, wrestle with an app that doesn’t respond as expected, or deal with parts falling off during a simple cleaning cycle. That’s absolutely not the experience we want for you, and we sincerely apologize for the time and effort this has cost you. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/RV2300S-RV2300AE-Series-Shark-Matrix-Auto-Empty-Robot-Troubleshooting-Guide-ca If the steps are unsuccessful, please follow the directions provided at the end of the guide. Kind Regards, Shark Clean

Hey Shell, Thanks for taking the time to leave a review. We dropped the ball here, and we’re really sorry. We're deeply unhappy to hear about the disappointment regarding the Matrix model’s single side brush. We understand how frustrating it must be, especially since your previous Matrix included two brushes and delivered the cleaning performance you expected. It’s never our intention to cause confusion, and we know how important accurate details are when choosing a device for your home. Your experience with the single brush pushing dirt instead of picking it up properly is definitely not the level of performance we want for our customers. Feedback like yours is incredibly valuable, and we’ll make sure it’s shared with the appropriate team for review. If you do require further assistance with your Robot, please feel free to reach out to our support team via the link below. We are always ready to assist and ensure your experience is a positive one. Contact Page: https://support.sharkninja.com/contact-us Kind Regards, Shark Clean