Customer Reviews for Shark Stratos Corded Upright Vacuum, Bagless, Navy (AZ3002)

Hi there, Thank you for taking the time to leave a review. We’re devastated to hear the plastic broke after only a few days of use, that’s incredibly frustrating, and it’s absolutely not the experience we want for you. We’d love to help get this sorted out. We have attached a link to our support page below, where you can view replacement parts for your Shark. If you would like to take a closer look into your warranty options, you can use the contact us link below. https://www.sharkninja.com/search?q=AZ3002&lang=null https://support.sharkninja.com/contact-us Kind regards, Shark Home

Hi Rich, Thank you for taking the time to share your experience with us. We’re glad to hear there are features of the Stratos upright vacuum that have worked well for you, but we’re truly sorry to learn how frustrating it has been to deal with hair collecting inside the ends of the main brushroll after only a handful of uses. This isn’t the level of convenience we want for our customers, and feedback like yours is incredibly important as we continue refining our designs. We’d appreciate the opportunity to take a closer look at your unit and go over the best steps or solutions available to help. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Warm regards, Shark Home

Hi there, Thank you for taking the time to share your feedback with us. We’re glad to hear the Stratos Upright Vacuum is doing a great job on your thick‑pile carpet, but we’re sorry to learn that turning the vacuum has been challenging. That’s not the experience we want for you, and we understand how frustrating it can feel when maneuverability doesn’t match your expectations. We’d like to take a closer look and help with any tips or solutions that could improve your experience. Please reach out to us through our support page so we can assist you directly: https://support.sharkninja.com/contact-us Warm regards, Shark Home

Hi there, Thank you for taking the time to share this detailed feedback with us. We’re really sorry to hear that the replacement for your Shark Apex DuoClean hasn’t included the features you loved on your previous vacuum. We understand how disappointing it is to lose helpful details like the strong baseboard suction, the easy‑access roller panel, the smoother carpet‑to‑floor transition, and the light on the hand attachment. Those features can make a big difference, especially in a busy home with kids. We truly appreciate you sharing your experience, and we’re glad to hear our customer care team was able to support you and that you’ve had great experiences with our warranties. We’ll be sure to share all of this feedback with our team for further review. If you need any additional assistance, please feel free to reach out to us through the link below. https://support.sharkninja.com/contact-us Kind regards, Shark Home