Customer Reviews for Downy Ultra Free & Gentle Fabric Softener, Unscented, 150 Loads, 111 oz. (10044)

We're really sorry to hear you had this experience with our Downy Free & Gentle Liquid Fabric Softener. We understand it must upsetting that the liquid had this consistency. We appreciate you saying you never had a problem with it before, but this is definitely not the type of experience we want you to go through. It sounds like your Downy Free & Gentle may have become thick due to exposure to extreme temperature - normally linked to store's storage method, either hot or cold. This can happen when the product is stored in conditions that are not ideal (it also happens if the product is past the shelf life.) Here are some key points to consider: - Thick Consistency: Liquid laundry detergents, including fabric softeners, can become thicker if they are exposed to extreme temperatures. However, it is still safe to use the product. - Returning to Normal: The product should return to its normal consistency when it reaches room temperature. - Storage Recommendations: For best results, it is recommended to store detergents in a cool, dry place and to use them within 18 months of production. If the product does not return to normal consistency after being at room temperature, it may be best to discontinue use. Please contact us at (800) 688-7638 so we can hear more about this situation and take care of you. Your satisfaction is highly important for us at Downy.

We're so sorry to hear you had this experience with our Downy Free & Gentle Liquid Fabric Softener. It must upsetting that liquid does not have the consistency you expected. We understand that scent is very subjective, but this is not the type of experience we want you to go through. We have strict quality controls and it’s unusual for a package to leave our plant with less than the proper amount of product in it. Also, the product has been updated to meet the needs of HE users and to improve dispensing into the rinse. We changed the consistency of the product, making it thinner so that it dispenses properly in HE machines. Downy is still safe for use in all washing machines, but will appear thinner and a slightly different color than previous Downy. This is in response to a common complaint that Downy was leaving residue behind in the dispenser and the new product flows easier from the dispenser to the rinse. Please contact us at (800) 688-7638 so we can hear more about this situation and take care of you. Your satisfaction is highly important for us at Downy.

Thank you for sharing this with us! Our products undergo extensive quality checks to ensure they provide only the best results. We're sorry to hear your Downy Free & Gentle Liquid Fabric Softener was too thick. To remove the thickness, mix a capful of product with 1/2 cup of warm water until well blended. The resulting mixture would be approximately 3 medium load doses. Any liquid fabric softener can build up in a dispenser over time because a small amount is left behind after each use and dries in the dispenser. To help remove this buildup, we recommend consulting your machine's manual for the best cleaning instructions. Your satisfaction is important to us, and we'd like to learn more about your experience. When you have a moment, please give us a call at (800) 688-7638, 9 am-6 pm EST, Monday-Friday.

We're sorry to hear this. While this thickening can be a result of exposing this softener to extreme temperatures at any point, the product is still safe to use. To do so, mix a capful of product with 1/2 cup warm water until blended. If you have any questions or would like to share more, you're always welcome to give us a call at (800) 688-7638.

We're disappointed to hear this. With the many quality tests that Downy products undergo, this isn't something we'd expect. Your loyalty for the past 40+ years means the world to us, and we'd like to help. So we can learn more, we ask that you please give our team a call at (800) 688-7638.

While we're thrilled you loved this fabric softener, we're sorry to hear that you didn't get the amount you were expecting. As they're filled by weight and not volume, you should always get the right amount in your container. We'd like to connect about this and help. Please call us at (800) 688-7638.

We're very sorry to hear about this. Our containers are filled by weight and not volume, so you should always get the right amount in each container. We'd like to learn more so that we can help. Please call us at (800) 688-7638.

We're very sorry to hear about stains on your laundry after using Downy Free & Gentle Liquid Fabric Softener, Cornett. Please know that our products go through extensive checks to ensure they bring you excellent results, so this isn't something we would expect. Our Quality Team would love to look into this further to see how we can best assist you. Please give us a call at (800) 688-7638.

We're so sorry to hear your Downy was thick, and clogged your dispenser, and would like to help. This can happen when exposed to extreme temperatures. To help with the consistency, it's ok to add a bit of warm water until blended. So that we can help you further, please give us a call at (800) 688-7638.