Customer Reviews for Puffs Plus Lotion Facial Tissue, 2-ply, 124 Tissues/Box, 6 Boxes/Pack (39383)

Thank you for taking the time to share your experience with us. We’re glad to hear that Puffs Plus Lotion has been your go‑to tissue, especially with allergies — and we’re truly sorry to learn that the moisturizing feel hasn’t been the same for you lately. Your tissues should always feel soothing and gentle, not leave your skin chapped, so we understand why this change has been disappointing. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience with us, and for being a loyal Puffs Plus Lotion user for 30 years. We’re truly sorry to hear that the tissues haven’t felt as sturdy or moisturizing in recent years. Puffs Plus Lotion should feel soothing, gentle, and strong — not fall apart or feel like the lotion is missing — so we understand how disappointing this change has been for you. We’d really like to learn more about the specific boxes you purchased so our team can look into this further. Please give us a call at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear how frustrating it’s been to remove tissues from your box of Puffs Plus Lotion. You should be able to pull out a single, intact tissue without them ripping or having to remove a handful just to get one that works. When the tissues are packed too tightly, it takes away from the softness and quality you expect, and we understand how disappointing that is. We’d appreciate the chance to learn more about the specific box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues had a strong scent that reminded you of Vicks. These tissues are not supposed to have that aroma, so we understand how unpleasant and surprising that must have been—especially since you specifically avoided the Vicks‑scented version. The tissues should feel soft and soothing without any overwhelming smell. We’d appreciate the chance to learn more about your box so our team can look into what happened. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your Puffs Plus Lotion tissues began coming out as single‑ply after just a few uses. The tissues should dispense consistently and maintain their full, soft layers throughout the entire box, so we understand how frustrating it is when that doesn’t happen. That’s not the quality we want you to experience. We’d appreciate the chance to learn more about the box you purchased so our team can look into this further. Please reach out to us at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for sharing your experience. We’re sorry to hear that your recent box of Puffs Plus Lotion didn’t feel as soft or soothing as you expected. These tissues are designed to be gentle and comforting—especially when your nose is already sore—so it’s disappointing to hear they felt rough and caused more irritation. That’s not the experience we want for you. We’d appreciate the chance to learn more and look into what happened with your pack. Please reach out to our team at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so we can gather more details and help make this right.

Thank you for taking the time to share this feedback. I’m sorry to hear that the tissues were packed so tightly that they tore when you tried to pull them out — that would feel wasteful and frustrating, especially when you expect a smooth, gentle pull from a product like Puffs Plus Lotion. Because this is a concern about the product itself, the Puffs team would really appreciate the chance to learn more and look into what happened. When you have a moment, please reach out to them at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST. They can gather the details and make sure your experience is properly reviewed. If you have another review you’d like help responding to, feel free to share it.

Thank you for sharing this feedback. It’s completely understandable to feel disappointed when a product you rely on for comfort—especially after surgeries—starts to feel different in softness and quality. Noticing fewer tissues in each box and a change in how gentle they feel can be frustrating, and your experience deserves to be heard by the team who can look into it. Because this is a product‑related concern, the Puffs team would really appreciate the chance to learn more about what you’ve noticed. You can reach them directly at 1‑800‑777‑8337, Monday–Friday, 9 AM–6 PM EST, so they can gather the details and review your concerns further. If you have another review you’d like help responding to, feel free to share it

Hi there, thank you for sharing your experience — we’re really sorry about the frustration this caused. We know how disappointing it is when Puffs tissues don’t dispense properly, especially when you rely on them for comfort and convenience. This definitely isn’t the experience we want for you, and we’d appreciate the chance to look into what may have happened with the packaging. Please reach out to Puffs Consumer Care at 1-800-777-8337, and our team will be happy to help further. Thank you for letting us know and for giving us the opportunity to address this.